Refund Policy
We believe in transparency when it comes to financial learning investments. Our refund policy reflects our commitment to providing valuable educational experiences while maintaining fair business practices.
Understanding Our Approach to Refunds
At Pulsejoinportal, we recognize that financial education is an investment in your future. Sometimes circumstances change, and we want you to understand exactly how our refund process works. We've designed this policy to be straightforward — no hidden clauses or confusing language that might leave you wondering where you stand.
Clear Timeframes
All refund requests must be submitted within specific timeframes based on program type and progress.
Fair Assessment
Each refund request is reviewed individually, considering your specific situation and program engagement.
Multiple Payment Options
Refunds are processed through the original payment method when possible, with alternatives available when needed.
Step-by-Step Refund Process
Submit Request
Send your refund request via email to info@pulsejoinportal.com with your enrollment details and reason for the refund request.
Within 48 hoursRequest Review
Our team reviews your request, checking eligibility criteria and program completion status to determine refund qualification.
3-5 business daysDecision Notification
You'll receive a detailed email explaining our decision, including any partial refund calculations if applicable.
Within 24 hoursProcessing Payment
Approved refunds are processed back to your original payment method or via alternative arrangement if needed.
5-10 business daysRefund Eligibility Criteria
Different situations call for different approaches. We've outlined the main scenarios where refunds may be considered, along with the specific conditions that apply to each.
Early Withdrawal
- Request within first 14 days of enrollment
- Less than 25% of course materials accessed
- No completion certificates earned
- Valid reason for withdrawal provided
Technical Issues
- Platform accessibility problems not resolved
- Missing course materials or content errors
- Inability to access paid features
- Technical support escalation unsuccessful
Personal Circumstances
- Medical emergencies or health issues
- Unexpected financial hardship
- Job loss or major life changes
- Documentation may be required for verification
Payment Method Processing
Credit Cards
Refunds processed directly to the original card used for payment
3-5 business daysBank Transfers
Direct deposit to your registered bank account on file
5-7 business daysDigital Wallets
PayPal, Apple Pay, or other digital payment services used originally
2-4 business daysAlternative Methods
Check or wire transfer when original payment method is unavailable
7-14 business days